Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a site we cover? We'd rather hear about it than have you guess. Below is how to reach us and what we can (and can't) help with.
How to reach BTC Casinos
The quickest way to contact us is by email at [email protected]. We read every message personally and typically reply within 48 hours, though it can take a little longer during busy periods. Please include as much detail as you can — the casino name, the page you were reading, or a screenshot if it's a technical issue — so we can look into it properly the first time.
What we can help with
- Corrections or updates to information on a casino review, such as changes to bonus terms, licensing, or supported cryptocurrencies
- Feedback on your own experience with a site we've listed — both positive and negative reports help us keep rankings honest
- General questions about how our reviews work, what our editorial rating means, or how we compare no-KYC and crypto casino options
- Suggestions for coverage, such as a casino you think we should be looking at
- Reports of broken links, outdated bonus figures, or anything else that looks wrong on the site
What we can't help with
We're an independent comparison and review site, not a casino operator, payment processor, or crypto exchange. That means we're not able to:
- Access, verify, or recover funds held in your casino account
- Process withdrawals, deposits, or resolve disputes over a specific bet or bonus you were awarded
- Verify your identity or complete KYC checks on behalf of any casino
- Provide legal or tax advice about gambling winnings or crypto transactions
For account issues, payment disputes, or verification questions, you'll need to contact the casino's own customer support team directly — most sites we cover list support contact details or live chat on their platform.
If you're struggling with your gambling
If gambling has stopped feeling fun, or you're finding it hard to stick to limits you've set for yourself, free and confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. It's worth knowing that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections as state-regulated US operators, so it's on the player to set their own limits and take breaks when needed. Our responsible gambling page has more detail on tools and resources, and every site we review should be approached with that same caution in mind. This applies only to players who meet the legal minimum age — 18 or 21 depending on the site and your state — for online gambling.
Before you write in
A few things are worth checking first, since they cover most of the questions we get:
- Bonus terms, wagering requirements, and eligibility rules change often — check the operator's own site for the current version before assuming a figure on our page is out of date
- Legal status for offshore crypto casinos varies by state, and none of the sites we list are licensed by a US regulator — see our review pages for the general position, but confirm your own state's rules independently
- For a broader comparison of casinos that operate outside standard verification programs, our Non GamStop Casinos page covers similar ground from a UK angle if that's relevant to you
If none of that answers what you're after, our About Us page explains more about how we put reviews together, and our Terms and Conditions cover the legal basis of the site itself.
Getting a useful response faster
Enquiries with a clear subject line and specific details get answered quicker. If you're reporting a payout delay or a bonus that didn't apply as described, tell us which casino, roughly when it happened, and what the site's own support said when you raised it with them — that context helps us decide whether it's worth flagging in our review. General feedback or corrections don't need that level of detail; a short note is fine.